Responsible Gaming

Responsible gaming is a fundamental principle at one-casino-new-zealand, operated exclusively via onecasino-nz.com. Our objective is to ensure that gambling remains a conscious and enjoyable form of entertainment, empowering players to make informed and healthy choices. We are committed to supporting every player with effective tools, transparent information, and confidential assistance, in full compliance with New Zealand regulatory standards.

Risk Awareness

OBSERVE: Gambling, while entertaining, carries potential risks if not managed responsibly. EXPAND: Awareness of behavioral changes and early signs of problematic gambling is vital to prevent harm. REFLECT: The following information enables players to self-evaluate and seek timely support.

• Potential Signs of Gambling Harm:
  • Frequent or increasing bets beyond your initial plan.
  • Thinking about gambling activities when away from onecasino-nz.com.
  • Gambling with money set aside for essential expenses.
  • Difficulty stopping or reducing gambling sessions.
  • Borrowing money to continue playing.
  • Neglecting responsibilities or relationships due to gambling.
  • Feeling anxious, depressed, or irritable when not gambling.

Self-Assessment Test

If you answer "yes" to any of the following, consider seeking additional support or using our responsible gaming tools:

• Do you ever gamble more than you intended?
• Have you tried to cut back or stop gambling but found it difficult?
• Do you hide your gambling activities from family or friends?
• Do you feel restless or irritable when you try to stop gambling?
• Have you experienced financial, relational, or emotional problems due to gambling?

Regional Compliance Note: This section is aligned with the Gambling Act 2003 (NZ), emphasizing harm minimisation and player self-awareness.

Limits & Tools

OBSERVE: Proactive limit-setting is a core regulatory expectation in NZ. EXPAND: one-casino-new-zealand provides a comprehensive suite of tools accessible via onecasino-nz.com to help players control their play. REFLECT: These instruments empower responsible decision-making and prevent problematic behavior.

Setting Deposit Limits

1. Log in to your onecasino-nz.com account and navigate to the "Responsible Gaming" section in your personal profile.
2. Select "Deposit Limits" and choose your preferred timeframe: daily, weekly, or monthly.
3. Enter the maximum amount you wish to deposit within the selected period and confirm your choice.
4. Your limit will be applied immediately. Decreasing limits takes effect instantly; increasing limits will require a 24-hour cooling-off period for your protection.

Session Time Limits

• Set a maximum session duration (e.g., 1 hour) via the Responsible Gaming dashboard.
• Receive on-screen notifications as you approach your chosen time limit.
• The system will prompt you to end your session if the limit is reached.

Time-Out (Short Break)

• Choose a "Time-Out" period of 24, 48, or 72 hours from the Responsible Gaming menu.
• During the selected period, your account access will be suspended and all gameplay blocked.
• After the break, account access will be restored automatically.

Legal Obligation: These tools are provided in accordance with New Zealand's Gambling Act and best practice guidelines for player protection.

Self-Exclusion

OBSERVE: Self-exclusion is a critical harm-minimization measure. EXPAND: one-casino-new-zealand ensures this process is accessible, confidential, and effective, in line with NZ regulatory standards. REFLECT: All steps are transparent and protective to ensure user safety and legal compliance.

1. Initiate Self-Exclusion:
   • Log in to your onecasino-nz.com account.
   • Access the "Self-Exclusion" section within your account settings.
2. Select Exclusion Period:
   • Choose the desired exclusion length: from a minimum of 6 months up to lifetime exclusion.
3. Confirm Your Decision:
   • Carefully review the terms. Confirm your request by following on-screen instructions.
   • A confirmation email will be sent to your registered address.
4. Support Contact:
   • For assistance, contact our responsible gaming team (see "Contact & Feedback" below).
5. Consequences:
   • Your account will be locked for the selected period and cannot be accessed for play or deposits.
   • All bonus offers will be disabled. Withdrawals of remaining balances may require verification and are subject to review under our Anti-Money Laundering policy.
   • Reactivation is not possible until the exclusion period has expired; permanent exclusion is irreversible.

Legal Disclaimer: Self-exclusion requests are handled in strictest confidence and in accordance with New Zealand law. Breach of self-exclusion may result in permanent account closure and forfeiture of bonuses.

Support Resources

OBSERVE: Access to professional support is a cornerstone of responsible gambling policy. EXPAND: one-casino-new-zealand provides a comprehensive directory of confidential local and international resources, including self-exclusion schemes, blocking software, and family support. REFLECT: This ensures all players and families have access to effective assistance, 24/7.

Local Support - New Zealand

• Gambling Helpline NZ
  • Freephone: 0800 654 655
  • Text: 8006
  • Website: gamblinghelpline.co.nz
  • Hours: 24/7
  • Languages: English, Māori, Pacific languages via interpreter
• Asian Family Services Gambling Helpline
  • Freephone: 0800 862 342
  • Languages: Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese
  • Hours: 9am-8pm NZT (Monday-Friday)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• UK: GamStop - gamstop.co.uk
• Spain: RGIAJ - ordenacionjuego.es/en/rgiaj
• Blocking Apps:
  • Gamban - gamban.com (device-wide gambling block)
  • BetBlocker - betblocker.org (free, cross-platform blocking)

Family Support Resources

• Problem Gambling Foundation NZ - Family Services
  • Website: pgf.nz
  • Helpline: 0800 664 262
• Asian Family Services - asianfamilyservices.nz

All support contacts are confidential and staffed by trained professionals. Seeking help is encouraged and does not affect your rights as a player on onecasino-nz.com.

Help for Family

OBSERVE: Family members are often the first to notice gambling problems. EXPAND: Early, supportive dialogue and access to specialized help can be crucial. REFLECT: The following steps and resources are recommended for families seeking to assist a loved one.

How to Support Someone with Gambling Issues

• Open Communication: Approach the person with empathy and without judgment. Express concern for their well-being, not criticism.
• Encourage Professional Help: Offer to assist them in contacting a gambling helpline or support service.
• Access Family Support: Join forums or chat groups for affected families, such as PGF Family Services (pgf.nz/family-support).
• Consult Professionals: In cases of significant distress, recommend seeing a psychotherapist or counselor with experience in addiction.
• Use Hotlines: NZ Gambling Helpline (0800 654 655) is available 24/7 for advice and crisis support.

Operator's Commitment

OBSERVE: one-casino-new-zealand, operated exclusively on onecasino-nz.com, implements robust internal risk management protocols. EXPAND: Player behavior is monitored for patterns indicative of risk or harm, and interventions are designed to comply with NZ regulations and global best practices. REFLECT: These procedures uphold player safety and legal obligations.

• Behavioral Analysis: Automated systems detect unusual betting patterns, frequent deposit attempts, and extended sessions.
• Warning Messages: Players exhibiting risk factors may receive onscreen notifications promoting responsible play or suggesting a break.
• Proactive Outreach: If significant risk indicators are detected (e.g., repeated failed deposit limits, signs of distress), the responsible gaming team may contact the player via email or in-account message to offer support and information on available tools.
• Confidentiality: All risk interventions are confidential and conducted in accordance with the Gambling Act 2003 and privacy law.

Legal Obligation: These measures are required by New Zealand law and the Malta Gaming Authority license, ensuring the highest standards of player protection.

Updates

OBSERVE: Transparency regarding policy changes is required by law. EXPAND: Players will be notified promptly of any updates to responsible gaming terms or procedures. REFLECT: The following mechanisms ensure all users are kept informed.

• Significant updates will be communicated via email to the address registered with your onecasino-nz.com account.
• Prominent banners or notifications will be displayed on the website homepage and the Responsible Gaming section.
• The date of the most recent update is always visible at the bottom of this page.

Last updated: 6 November 2025

Contact & Feedback

OBSERVE: Players must have direct, confidential access to support. EXPAND: The responsible gaming department at one-casino-new-zealand is available for all self-control and support requests. REFLECT: All communications are handled professionally and in accordance with privacy regulations.

• Responsible Gaming Support (onecasino-nz.com):
  • Email: not specified (please use the contact form on onecasino-nz.com)
  • Phone: not specified
  • NZ Gambling Helpline (24/7): 0800 654 655
  • Online contact form: not specified

To request assistance with self-control tools, self-exclusion, or to provide feedback on our responsible gaming measures, please contact our team via the website or helpline. All requests are treated in strictest confidence and processed in accordance with New Zealand and Malta privacy laws.