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Terms & Conditions

OBSERVE: Key terms are defined to ensure clarity, as required under NZ contract law and online gambling regulations.
EXPAND: Include all relevant actors, actions, and legal concepts to avoid ambiguity and support enforceability.
REFLECT: Definitions apply throughout and are cross-referenced in all sections for legal consistency.

  • Operator: The legal entity licensed to operate one-casino-new-zealand via onecasino-nz.com, namely One Casino Limited (C 73399), headquartered at Level 8 The Centre, IX-XATT TA' TIGNE', SLIEMA, TPO 0001, Malta, under Malta Gaming Authority license MGA/B2C/327/2016 (valid to 2025).
  • User/Player: Any natural person who registers, accesses, or uses the gaming services provided via onecasino-nz.com, subject to NZ legal age and eligibility requirements.
  • Bet: A monetary stake placed on a game, event, or outcome available through the platform.
  • Bonus: Any promotional offer, credit, or incentive provided by the Operator, subject to specific terms and wagering requirements.
  • Wager: The act of staking funds, including bonus credits, on games or bets within the platform.
  • KYC (Know Your Customer): The identity verification process mandated by law and the Operator's policy, including documentation and checks for anti-money laundering compliance.
  • Account: The registered digital profile maintained by the User for participation in gaming and financial transactions on onecasino-nz.com.
  • Dispute: Any claim, complaint, or disagreement arising between the User and Operator regarding service provision, financial transactions, or interpretation of these Terms.

Account Registration

OBSERVE: NZ law prohibits online gambling by persons under 18; identity and anti-fraud verification is mandatory.
EXPAND: Account creation involves collection of personal data, verification of age and identity, and acceptance of all terms.
REFLECT: Requirements are aligned with the Gambling Act 2003 (NZ), AML/CFT Act, and Malta Gaming Authority obligations.

  1. Eligibility: Users must be at least 18 years old and legally permitted to access online gambling services in NZ. The Operator reserves the right to verify age and refuse access to any person not meeting eligibility criteria.
  2. Registration Process: Users must provide accurate, complete information, including full legal name, valid email, residential address, and date of birth. Account activation requires email verification and acceptance of these Terms.
  3. KYC and Verification: Prior to withdrawals or as required by law, Users must submit government-issued ID, proof of address, and, if requested, source of funds documentation. Failure to provide accurate information or documents may result in account suspension or closure.
  4. User Obligations: Users are responsible for maintaining the confidentiality of account credentials and must promptly update any information that changes. Sharing accounts or providing false information is strictly prohibited.
  5. Security and Fraud Prevention: The Operator employs secure systems to protect account data and reserves the right to investigate, restrict, or close accounts suspected of fraudulent, illegal, or abusive activity.

Regional Compliance Note: Only residents of New Zealand and jurisdictions where online gambling is legal may register. The Operator fully complies with all NZ anti-money laundering and responsible gambling requirements.

Betting & Gameplay Rules

OBSERVE: NZ and MGA standards require clear rules for wagering, game fairness, and user conduct.
EXPAND: Address bet types, limits, modification, live casino etiquette, and prohibited conduct.
REFLECT: All rules are designed to ensure a safe, fair, and legal gaming environment for all users.

  1. Placing Bets: Bets may only be placed by Users with sufficient funds in their account. Minimum and maximum bet amounts vary by game and are specified within each game's interface.
  2. Bet Modification and Cancellation: Once confirmed, bets are final and cannot be changed or cancelled, except in cases of obvious error or technical fault as determined solely by the Operator.
  3. Game Fairness: All games use certified random number generators (RNGs) and are subject to regular audits by independent bodies such as eCOGRA.
  4. Live Casino and Chat Conduct: Users must behave respectfully in all live games and chat functions. Abuse, insults, threats, discrimination, or attempts to manipulate game outcomes are strictly prohibited and may result in account suspension or permanent ban.
  5. Fraud and Collusion: Any form of cheating, collusion, automated play (bots), or exploitation of system errors is forbidden. The Operator reserves the right to void affected bets and close accounts in such cases.

Regional Compliance Note: All rules and player protections are established in accordance with NZ gambling law and Malta Gaming Authority technical standards.

Bonus Terms

OBSERVE: NZ and international standards require transparent disclosure of bonus terms, activation, and restrictions.
EXPAND: Detail wagering requirements, eligible games, timeframes, and prohibited behaviors.
REFLECT: All Users must review bonus-specific terms on onecasino-nz.com before participating in any promotion.

  1. Activation: Bonuses are credited upon meeting specific criteria (e.g., deposit, registration). Users must opt in as specified for each promotion.
  2. Wagering Requirements: Bonuses are subject to wagering requirements, typically expressed as a multiple of the bonus amount (e.g., 35x), which must be met within the timeframe stated in the bonus offer (not less than 30 days, with all deadlines extended through 2025).
  3. Eligible Games: Only specified games contribute towards wagering requirements. Some games may be excluded or contribute at a lower rate. Details are published at https://onecasino.com/information/bonuses.
  4. Prohibited Activities: Abuse of bonuses (e.g., "bonus hunting", using multiple accounts, or colluding) is strictly forbidden. The Operator may withhold or reclaim bonuses and any winnings obtained through such behavior.
  5. Combining Promotions: Only one bonus or promotion may be active per account at any time unless explicitly stated otherwise. Bonuses cannot be combined or transferred.
  6. Withdrawal Restrictions: Withdrawals of bonus funds or related winnings are not permitted until all wagering requirements are met in full.

Regional Compliance Note: All promotional activity is conducted in accordance with NZ Commerce Commission guidelines and the Gambling Act 2003 (NZ).

Payments & Withdrawals

OBSERVE: NZ AML/CFT requirements, user protection laws, and MGA license conditions apply.
EXPAND: Provide full coverage of methods, limits, fees, timeframes, and refund policy.
REFLECT: All processes are transparent, secure, and compliant with applicable regulations.

  1. Deposit Methods: Users may fund their accounts using credit/debit cards, approved e-wallets, or cryptocurrency, subject to Operator approval. Accepted methods are listed on onecasino-nz.com and may vary.
  2. Withdrawal Methods: Withdrawals must be made using the same method as the original deposit, where possible, in compliance with anti-money laundering regulations.
  3. Limits and Fees: Minimum and maximum transaction amounts are specified on the payments page. Processing fees may apply and are disclosed prior to transaction confirmation.
  4. Processing Times: Deposits are generally instant. Withdrawals are processed within 1-3 business days after successful KYC verification; additional time may be required for third-party payment processing.
  5. Refunds and Reversals: The Operator may, at its sole discretion, reverse transactions or refund deposits in cases of technical error, fraud, or regulatory requirement. Bonus funds are non-refundable except as required by law.
  6. Currency: All transactions are conducted in NZD unless otherwise specified and accepted by the Operator.

Regional Compliance Note: All financial transactions are managed in line with NZ AML/CFT Act and Malta Gaming Authority rules (license MGA/B2C/327/2016, valid through 2025).

Limitation of Liability

OBSERVE: Legal standards require clear limitation of liability statements and maximum compensation clauses.
EXPAND: Specify Operator's obligations, exclusions, and user protections.
REFLECT: Content ensures enforceability and manages both Operator and user risk.

  • Operator Obligations: The Operator is responsible for maintaining a fair, secure platform and for accurately crediting all valid bets and winnings.
  • Exclusion of Liability: The Operator is not liable for losses arising from User error, technical malfunctions, third-party network failures, or force majeure events. Service availability may be affected by scheduled maintenance or unforeseen disruptions.
  • Maximum Compensation: In all circumstances, the Operator's liability to any User is limited to the lesser of the amount of the bet or NZD 10,000 per incident, except where prohibited by law.
  • Indemnity: Users agree to indemnify and hold harmless the Operator and its affiliates from any claims, damages, or losses arising from breach of these Terms or unlawful use of the service.

Regional Compliance Note: These limitations are in line with NZ consumer law and international best practices for online gaming.

Intellectual Property Rights

OBSERVE: IP protection is a legal requirement for content, software, and branding.
EXPAND: Address copyrights, trademarks, and user restrictions.
REFLECT: All site assets are protected by law and unauthorized use is prohibited.

  • Copyright and Trademarks: All content, software, graphics, logos, and trademarks displayed on onecasino-nz.com are the exclusive property of the Operator or its licensors and are protected by international copyright and trademark law.
  • Prohibited Use: Users may not copy, reproduce, distribute, modify, or publicly display any site content without express written permission from the Operator.
  • Third-Party Content: Any third-party material is used with permission and remains the property of its respective owner.

Regional Compliance Note: These protections are enforced under NZ copyright law and international treaties.

Privacy & Data Protection

OBSERVE: Privacy statements must align with NZ Privacy Act and GDPR (due to Malta HQ).
EXPAND: Reference data subject rights and processing standards.
REFLECT: Users are directed to the full Privacy Policy for comprehensive information.

  • Data Processing: All personal data is processed in accordance with our Privacy Policy, the NZ Privacy Act 2020, and the EU General Data Protection Regulation (GDPR).
  • User Rights: Users may access, update, or request deletion of their personal data as detailed in the Privacy Policy.
  • Security: The Operator implements robust security measures to protect user data against unauthorized access, disclosure, or misuse.

Regional Compliance Note: Data protection practices are aligned with both NZ and EU legal standards.

Changes to Terms

OBSERVE: Transparent change notification is required under NZ consumer and contract law.
EXPAND: Outline notice procedures and user options.
REFLECT: Ensures users are informed and able to respond to changes.

  • Notification: The Operator may update these Terms at any time. Material changes will be communicated via email and/or prominent banners on onecasino-nz.com, with at least 14 days' notice before taking effect.
  • User Rights: Users who do not accept revised Terms may discontinue use of the service and request account closure, subject to withdrawal of any remaining funds.
  • Continued Use: Continued use of the site after changes take effect constitutes acceptance of the revised Terms.

Regional Compliance Note: This process complies with NZ Fair Trading Act and online contract requirements.

Termination & Suspension

OBSERVE: Grounds for account suspension/closure must be clear and legally justified.
EXPAND: State user rights, refund policy, and notification process.
REFLECT: Protects both operator and user interests in the event of termination.

  1. Grounds for Termination: The Operator may suspend or close accounts for breach of these Terms, suspected fraud, failure to provide requested verification, or as required by law or regulatory authority.
  2. Procedure: The Operator will notify Users of suspension or closure by email, specifying the reason(s) and, where applicable, the steps required to resolve the issue.
  3. Funds and Refunds: Upon closure (except in cases of fraud, money laundering or regulatory prohibition), any remaining legitimate funds will be returned to the User via the original payment method.
  4. User-Initiated Termination: Users may request account closure at any time. All obligations incurred prior to termination remain enforceable.

Regional Compliance Note: The Operator's procedures satisfy NZ and Malta Gaming Authority standards and ensure users' legal rights are protected.

Governing Law & Jurisdiction

OBSERVE: Contracts require clear designation of applicable law and dispute resolution forum.
EXPAND: Specify escalation steps and arbitration availability.
REFLECT: Terms ensure fair and transparent resolution pathways for all users.

  • Applicable Law: These Terms are governed by the laws of New Zealand, supplemented by the laws of Malta where applicable to the Operator's license.
  • Jurisdiction: Disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless otherwise required by mandatory law.
  • Dispute Resolution: Users are encouraged to contact the Operator directly in the first instance. If a satisfactory resolution is not achieved, Users may escalate disputes to the MGA (via MGA Verification) or the approved ADR provider, eCOGRA (ecogra.org/ata/dispute.php).

Regional Compliance Note: This structure meets NZ dispute resolution expectations and MGA licensing obligations.

Contact Information

OBSERVE: Full transparency in support and legal contacts is a regulatory requirement.
EXPAND: Provide all available contact channels, including gambling support.
REFLECT: Ensures users can access assistance, submit complaints, or seek responsible gambling advice.

  • Website: https://onecasino-nz.com
  • Mailing Address: Level 8 The Centre, IX-XATT TA' TIGNE', SLIEMA, TPO 0001, Malta (Operator's registered office)
  • Customer Support: For general support, use the support portal on onecasino-nz.com (email/phone not specified as of November 2025).
  • Legal Department: Legal correspondence may be sent to the Operator's registered office address above.
  • Gambling Helpline (NZ): 0800 654 655 (www.gamblinghelpline.co.nz)

Regional Compliance Note: Contact details are provided in accordance with NZ and MGA requirements. Users may request additional information or support as needed.